Systems designed
for how you
actually work.
Custom operational solutions for organizations, teams, and individuals. I map how work actually happens and then build systems around it.
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Interview tracker for Amazon recruiting
Thirty interview loops at a time, five interviewers each, and a tracker with no view of the day. Built the tracker in Asana with one task per candidate and a checkbox per interviewer, 21 rules that created the follow-up work on their own, and four browser extensions that added countdowns, progress bars, one-click emails and Bar Raiser scores. The team is still using it.
View Case StudyPartner CRM for a thrift store chain
50+ donation drive partners across multiple states — managed by one system with no dedicated coordinator. Built a complete operational infrastructure: automated onboarding, standardized communication sequences, real-time pipeline visibility, and exception alerts that surfaced problems before they became missed deadlines.
View Case StudySupport ticket intake for a counseling company
Support requests were arriving through Slack, email, forms, and personal DMs simultaneously — making it structurally impossible to measure response times, counselor workload, or resolution rates. Consolidated all intake into a single Zendesk triage system with automated routing, response templates, and counselor performance tracking. Leadership gained real-time visibility into support volume without ever touching an individual ticket. Counselor training was codified into a documented playbook for the first time.
View Case StudyJob search tracker
Managing 40+ active applications without infrastructure means missed follow-ups, invisible bottlenecks, and wasted energy tracking status instead of preparing. Built a Notion system where stage progression, urgency flags, and follow-up timelines update automatically across six context-aware views. The only decision left is which application to work on next — not what state everything is in. Demonstrates the same pipeline logic applied to org-level partner tracking and sales operations.
View Case StudyPocket Planner, a planner app
A planner app rebuilt from my Notion template over six months with Claude Code. Nineteen onboarding steps build the planner before you see it, one data layer feeds four dashboards, and Google Calendar and Stripe are wired in. Live at pocketplanner.musarium.app.
View Case Study
Amazon
Amazon
On the email tool she built:
Shelby's email tool streamlined daily tasks for me, helping to make the job easier and focus on high-level tasks. This saved me countless hours and required no training to understand the tool.
America's Thrift Stores
Empowerly
Empowerly
Empowerly
Empowerly
Empowerly
I build systems that make progress visible
I design custom operational systems for founders, teams, and individuals who've outgrown scattered tools and basic templates.
My career spans customer success, partner management, onboarding, and program execution — years inside fast-moving teams learning what holds operations together and what makes them fall apart.
Every workaround, duplicate tracker, or half-finished process is data. I don't ignore the mess — I read it. The chaos tells me where the system needs to flex, where it needs to hold firm, and where the real friction lives.
Every dashboard, view, and automation is designed with the people using it in mind — because a system only works if people actually use it.
Workflow Mapping
Understand how work moves through your org.
Smart Automations
Handoffs without manual intervention.
Clear Dashboards
Exactly what each person needs.
Ready to build systems that actually work?
Let's map your workflows and build something that fits your business and the people in it.
musarium@musarium.app